{"id":100033,"date":"2026-06-01T15:38:23","date_gmt":"2026-06-01T15:38:23","guid":{"rendered":"https:\/\/kevinoreilly.co.uk\/?post_type=product&#038;p=100033"},"modified":"2026-07-22T08:36:01","modified_gmt":"2026-07-22T08:36:01","slug":"difficult-conversations","status":"publish","type":"product","link":"https:\/\/kevinoreilly.co.uk\/?product=difficult-conversations","title":{"rendered":"Difficult Conversations"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p><strong>Handle Difficult Conversations Without Sounding Defensive, Aggressive or Unclear<\/strong><\/p>\n<p>Difficult conversations are rarely difficult because of the subject alone \u2014 they become difficult when emotions rise, messages get muddled, people feel threatened, or the real issue is avoided altogether. This short course helps you approach challenging conversations with more clarity, calm and control.<\/p>\n<p>In 30\u201340 minutes, you\u2019ll learn how to prepare before the conversation begins, decide what really needs to be said, structure your message clearly, manage your tone and body language, listen without losing control of the discussion, respond to defensiveness, and finish with a clear agreement or next step.<\/p>\n<p>You\u2019ll learn how to address poor performance, missed expectations, uncomfortable feedback, conflict, boundaries and sensitive workplace issues without becoming vague, apologetic or confrontational.<\/p>\n<p>Plus Kevin\u2019s ACC check \u2014 Assume Nothing, Clarify Everything, Check for Understanding \u2014 to make sure both sides understand the issue, what has been agreed and what happens next. You\u2019ll also get the Difficult Conversation Planner \u2014 a one-page toolkit to complete before any challenging discussion: the issue, the facts, your desired outcome, key points, likely reactions, questions to ask, boundaries and next action.<\/p>\n<p>Perfect for business owners, professionals, managers, team leaders, coaches, consultants and anyone who needs to deal with challenging conversations at work.<\/p>\n<p>Prepare the message. Stay calm. Say what needs to be said. Finish with control.<\/p>\n","protected":false},"featured_media":100233,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"product_brand":[],"product_cat":[20],"product_tag":[],"class_list":["post-100033","product","type-product","status-publish","has-post-thumbnail","product_cat-uncategorized","first","instock","sale","downloadable","virtual","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=\/wp\/v2\/product\/100033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=100033"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=\/wp\/v2\/media\/100233"}],"wp:attachment":[{"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=100033"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_brand&post=100033"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=100033"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/kevinoreilly.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=100033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}